ROCKSTAR LEADERSHIP

Corporate training is broken. As someone who has spent his entire corporate career in training and development, that’s a tough thing to admit. I ran the L&D function for Hard Rock International for two decades and managed a consulting consortium since. So, for me to throw my old profession “under the bus”, it must be a serious problem. I am a firm believer in the power of corporate training, but my quest to improve it requires me to play devil’s advocate and be deeply critica

Every great company has a secret weapon that can't be copied, bought, or easily replicated: its culture. It’s the invisible force that shapes how people work, interact, and feel about their organization. It starts with the learned behaviours of every employee in the company, but when you bring those personalities together, they create a unique culture. Sometimes, that culture needs to be tweaked or even overhauled for the health and future of the business. You might think tha

Culture is one of the biggest buzzwords in business, and for good reason. Back in 2015, Merriam-Webster even named it the word of the year, and its importance has only grown since. Open any trade publication, attend a conference or tune into an executive webinar, and you’ll likely hear leaders discussing the power of a strong company culture. This white-hot spotlight is a good thing, but it’s been a long time coming. For decades, many leaders dismissed culture as a low-priori

Life is a journey with its ups and downs. No matter how positive, intelligent, or prepared we are, challenges are inevitable.  Some of these challenges can be really difficult—even heartbreaking. But the way we handle problems is what defines our character and shapes our future, both personally and professionally. It might sound like a cliché, especially when you're stuck in the middle of a struggle, but it's true: you emerge from hardship as a stronger person. Especially if

What makes a leader truly unforgettable? It’s not just their charisma or charm—it’s their ability to energize and inspire action.  Research shows that the most effective leaders generate energy so powerful that 69% of their team members are willing to go the extra mile . This isn’t just about motivation; it’s about creating a ripple effect that transforms teams and drives results. As a keynote speaker and thought leader ( Knight Speaker LLC ), I specialize in helping leaders

What drives customers to choose one brand over another? Is it price, convenience, or pure loyalty? The truth is, customer expectations...

Why Remote Leadership Requires a New Approach The world of work has changed—permanently. What once took place in conference rooms, over...

Why Cultural Onboarding Should Be Your Secret Weapon Let’s face it—first impressions matter. And when it comes to welcoming new team...

When was the last time a company made you feel truly heard and cared about as a customer? If it’s been a while, you’re not alone. Every...

Leadership isn’t one-size-fits-all. While the core principles of transformational leadership—inspiring vision, empowering others, driving...

Here’s the thing about motivation in the workplace that every leader needs to understand upfront: Money brings people in the door, but it...

Let’s face it—company culture isn’t just office decor, team lunches, or a trendy mission statement. It’s the invisible thread that ties...

What turns a one-time customer into a lifelong fan of your business? It’s not just your product or service – it’s the entire experience...

As I wrote in my first book, Culture That Rocks , and attribute to Peter Drucker: Culture eats strategy for breakfast .  You’ve heard it....

The Hidden Power of Influencing Without Authority A single person with a great idea can start a cultural revolution. Here’s the truth:...

How Energized Teams Create Loyal Fans Let’s Get Real: Happy Team Members Make Happy Customers Here’s a leadership truth I’ve seen play...

The Culture You Think  You Have vs. The One You Actually  Have Here’s the hard truth: every organization has a culture—whether it was...

How to Deliver a Next-Level Customer Experience That Leaves People Talking Let’s be honest— customer service  is often treated like an...

Step Into a New Era of Leadership In today’s rapidly evolving workplace, traditional leadership methods just don’t cut it anymore. People...

Whether you're stepping onto a massive stage in front of thousands or walking into a ballroom filled with business pros, delivering a...