Are you on a quest for a keynote speaker that’s just a little bit different than your average fare? After running global training for Hard Rock International for two decades, Jim Knight now offers a variety of sessions which resonate with attendees for any size company or industry looking to attain their own “rock star” status.
With thought-provoking content and a refreshing delivery style, Jim’s facilitation regularly receives the highest positive feedback.
Check out what all the buzz is about.
How to Amp Up or Revolutionize a Company's Culture
This session is Jim’s most-requested topic. It focuses on those individuals, departments or companies who are charged with creating, maintaining or revolutionizing an organizational culture. The session delves into every area of a company environment and then reveals realistic solutions for systemic change. Topics covered will include: Definition of Culture, Heritage vs. Culture, 3C Employees, Designing Cultural Collateral, Effective OnBoarding Processes, Virtuous vs. Vicious Cycles, Leadership Rock Stars, Employee Engagement and Philanthropy. Attendees will also learn how comic books, Star Trek and the spirit of Rock ‘n Roll can completely alter a company’s culture. Regardless of the company’s cultural history or status, this session will inspire those in attendance to take up the challenge of enhancing their organizational environment
Culture That Rocks
How to Create a Differentiated Experience to Deliver Sustainable Results
This high-energy session pertains to any company involved in providing a product or service. Since every company has competitors, the focus of this interactive and visual session is how to differentiate your organization from the rest to become the business & employer-of-choice. Out of everything else, only team member behaviors will determine whether your customers will fall madly in love with you or not. Topics covered will include: Effectively Reading the Customer, Creating a Personalized Experience, Avoiding Acceptable Mediocrity, Becoming Guest Obsessed, Creating Raving Fans, Eliminating 4-Letter Words, Building Mental Shelf Space, Writing Yourself into the Client's Story, Increasing Value Proposition and how ice cream, rock concerts and West Side Story can blow peoples’ minds.
Service That Rocks
Hiring & Retaining Rock Stars
How to Build an Iconic Team
This session is effectively designed to highlight best practices to create and maintain a strong internal employee culture. Knowing that the Millennials & Digital Natives are the future talent pool for most industries, there are some key strategies that can be used to tap into and develop that workforce. Jim will discuss ways to create, maintain or revive a desired employee environment, regardless of the current state of the state. Topics covered will include: The Employee Life Cycle, Identifying 3C Employees, Where to Find Top Talent, Designing Collateral (Print, Job Aides, Video, Technology, Social Media), The Power of Storytelling, Creating an Army of Giants, The Emotional Bank Account, Innovative Ways to Get Team Members to Stay, Mentorship & Development, and Philanthropy.
Managing Your Brand Ambassadors
This session is focused on employee and manager “performance management”. During this holistic class, Jim will share philosophical approaches to managing & measuring performance, but also provide specific tools that have delivered proven & effective results. The time allotted gives attendees unprecedented exposure to industry-recognized T&D concepts created by and discovered from Jim’s time working in Hospitality. Proven ideas will be shared in almost every training area, including: New Hire Orientations, Print Materials, Video Production, eLearning Initiatives, Social Media, Management Programs, Performance Appraisals, Development Plans, Succession Planning, Instructor-led Training, Communication and Leadership.
Performance That Rocks
Any of these subjects can be delivered as a 75-90 minute keynote speech or facilitated in a half-day workshop.
National Association for Catering and Events Experience! - "The Essential Characteristics that Contribute to a Successful Team."
Jim shares his “3C Employees” philosophy and outlines the critical qualities to look for in employees in any industry.
Compeat Annual User’s Conference - "The Inherent Differences Between an Organization’s Culture and it's Heritage."
Jim highlights how individuals contribute to an organization's evolving identity and the importance of focusing on culture and fostering a behavioral-driven workplace, rather than focusing on an organization’s heritage.
Private Wealth Advisor Conference - "Mediocrity is Never Acceptable."
Jim passionately discusses the prevalence of mediocrity in business and stresses the importance of differentiating one’s product, service or experience to be successful in today’s business environment.
Certified Angus Beef Conference - "The Critical Importance of Customer Service."
Jim discusses the importance of understanding that excellent service will always be the prime differentiator in any marketplace, regardless of product, price and convenience.
Hungry Howie’s Edge of Glory Convention 2015 - "Fostering a Team of Rock Star Employees."
Jim energizes his audience with insight into how hard workers in an organization stand out from those who are faking it, similar to how musicians who lip sync are always revealed as phonies.
Culver's Reunion - "Great Service is the Core of Business Culture."
Jim energizes his audience as he points to a range of organizations known for their excellent customer service, from Zappos to Pike Place Fish Market, to illustrate that service is the basis for successful business cultures in any industry.
Top Leadership Initiatives that will Immediately Deliver Sustainable Results
This impactful session is effectively designed to provide leaders of any level, practical and tactical initiatives to implement to create an iconic business - internally and externally. Topics covered will include: Enhancing Employee Engagement, Producing a Virtuous Environment, Amping Up Communication, Creating an Army of Giants, Mentorship & Accountability as Pillars, Becoming Heart-Centered, Developing Emotional Bank Accounts and Philanthropy is Instrumental. This session will deliver rapid-fire best practices that any leader can immediately put into practice, starting them down the path to rock star success.
Leadership That Rocks
A Training & Development veteran for 30+ years, Jim Knight facilitates on a variety of interactive topics, including sessions around organizational culture, world-class service, building rock star teams, employee branding & engagement, performance management and T&D best practices.
Although Jim's first job was at Gatorland Zoo, he cut his teeth in the training field through the Hospitality industry, starting out as a restaurant staff-level employee for Olive Garden and then Hard Rock Cafe. He eventually became the head of the School of Hard Rocks, running point on all learning & development functions for Hard Rock International.
Although part of a small training group that supported all cafe, hotel and casino properties, Jim Knight’s role at Hard Rock involved many facets of organizational training, including creating/managing all staff and management training materials & programs, facilitating its corporate university, overseeing management training locations, producing training DVD’s, directing company e-Learning initiatives, facilitating leadership transitions and traveling to property locations to deliver on-site classes & measure standards.
Jim has put his experience and creativity to work, which has consistently developed cutting-edge training concepts. During his 21 years with the Hard Rock brand, his team won coveted Telly Awards in 2000 for their guest service video, took top honors in 2007 for their menu rollout video, garnered Training Directors Forum’s 1998 prize for “Reengineering Training” and won Brandon Hall’s Gold Best in Class Award for their “Service Recovery” e-Learning course. Jim Knight was recognized by Training Magazine as representing one of the Top 125 training companies in the world out of all industries & businesses and he has been featured in Forbes Magazine, Inc. Magazine, Fast Company, Entrepreneur Magazine and Fox Small Business News.
Jim has a music degree in Vocal Performance & Education and taught in the Florida public school system for 6 years, before catching the “hospitality bug.” He is a long-time member of CHART (The Council of Hotel & Restaurant Trainers) and People Report, previously sat on the Certification Governing Board of the National Restaurant Association and started a regional training forum & networking group with over 100 active members in Central Florida, to share best practices and discuss common issues with other industry professionals. Networking is a big part of his success.
Currently, Jim is the owner of Knight Speaker, which positions him to facilitate at any association or company event as a keynote or breakout speaker. In 2016, Jim was listed in the Top 10 of all booked and rated speakers in the U.S. by The Speaker Experts.
Jim is also the Best-Selling Author of Culture That Rocks: How to Revolutionize Your Company’s Culture, a how-to business book designed to amp up a brand in any industry. Entrepreneur Magazine listed the book as one of the "Top 5 Books That Will Transform Your Business".
Along with his business partner, Brant Menswar, Jim co-hosts a weekly podcast called, Thoughts That Rock, which includes a rock star guest and presents 2 life-changing pieces of advice in 30 minutes. Additionally, Jim and Brant offer a music-oriented, culture & leadership training program called, Certified Rock Star, as an edu-taining experience for leaders looking to amp up their business in a variety of areas.
A portion of his book, podcast, speaking and training program proceeds goes to No Kid Hungry to eliminate childhood hunger in the U.S. and Cannonball Kids' cancer, which funds innovative, accessible research for children fighting cancer with better treatments, quality of life and options for those told they have run out of options.
CULTURE THAT ROCKS
Featured in Entrepreneur Magazine in 2015 as one of the "Top 5 Books That Will Transform Your Business", this how-to business book addresses many major categories of an organization’s culture, including hiring the right talent, creating a differentiated service approach, understanding today’s workforce, enhancing internal collateral, utilizing technology, increasing enterprise wide communication, engaging in authentic philanthropic initiatives and highlighting the importance of leadership.
Using a blended approach of business acumen and music orientation, the book strategically walks the line between a formalized professional blueprint to overhaul a company’s culture and a more relaxed narrative for the casual reader seeking common sense approaches to keep their company relevant.
Readers will experience a personalized, 1st-person approach, dozens of rock star brand examples and case studies, detailed call-to-action chapter wrap ups and unique out-of-the-box analogies throughout—including icebergs, chocolate ice cream, Star Trek, comic books, Peter Pan, flying fish, cartoon classics and legendary Rock ‘n Roll icons. Buy the book now and check out what all the buzz is about.
Culture That Rocks is now available as an eBook (Kindle) and an Audio USB, narrated by the author.
USB Audio Book
ROCK 'N' ROLL WITH IT
Change happens. Either intentionally or unintentionally, we find ourselves entangled with change on a daily basis. Depending on the day and out mood, our ability to successfully "rock" change or "roll" with the punches can come and go faster than a one-hit wonder. True rock stars understand that change is a journey. They then find the will to grind it out in the face of adversity to achieve the kind of lasting change they seek.
Rock 'N' Roll With It offers a unique approach to creating and accepting powerful and lasting change in your life. Presented through the lens of our beloved Rock 'N' Roll, this book will help you create and perform a personal "set list" designed to keep you engaged while developing characteristics needed to become a true Rock Star of Change. Thought-provoking interviews with legendary change makers will inspire you to put on your leather pants and shake what your Mama gave you.
Brant Menswar and Jim Trick, both real-life rock stars and passionate change agents, skillfully guide your journey through change, soundly explaining how change works and equipping you with specific strategies to accomplishing the kind of transformational change that leads to the type of life you really want...one that bears fruit and enriches those around you.